Refund policy

At our store, we want you and your furry friends to be completely satisfied with your purchase. If you are not happy with your order, we are here to help!

Returns

You can request a return within 30 days of receiving your order.
Items must be unused, in original packaging, and in resalable condition to qualify for a return.
To initiate a return, contact us at mark@snoutsnpaws.com with your order details.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will process your refund.
Refunds will be issued to the original payment method within 5-7 business days.
Shipping charges are non-refundable, except in cases of damaged or incorrect items.